Frequently asked questions
Whats the Most Important thing to remember when Buying a Diamond?
When you go out to buy a sparkling diamond, you must consider 4Cs of diamonds - Cut, Color, Clarity and Carat weight, as a base for your buying decision. These 4Cs will help you to choose the best diamonds on the same criteria on which jewelers use to select them. To learn more, click on Diamond Buying Tips or make appointment with our gemologist.
How do I Clean my Diamonds Jewelry?
Regular cleaning of Diamond Jewelry is essential to maintain shine and brilliance of diamonds. On wearing them, they get dirty as you use various skin and body care regimen such as soaps, lotions and even our skins natural oils. Even when you are not wearing them, they collect dust. You can clean your diamonds at home by your own by using soft brush, hot water and soap. You can also use our cleanning services, where we will also check security of the settings of the diamonds, and put your jewelry in ultrasonic cleaning machine.
How to Select Jewelry that fits in my Budget?
Jewelry is a personal ornament, such as a ring, bracelet, necklace or any other item made from jewels, precious metals or any other material. You must set your budget for buying jewelry and then explore all your options by considering cut, color, clarity and carat weight of a stone. By this way, you'll find a wide range of jewelry in your price range.
ARE THE DIAMONDS USED CONFLICT FREE?
All our diamonds are conflict free stones.
IF I AM BUYING A PRESENT ON LINE, AND IT DOESN’T FIT OR THEY DON’T LIKE IT, CAN I RETURN IT?
Items may be returned for a full refund within 7 working days of purchase, unworn and as new. A suitable alternative will be offer at this time but if this cannot be found, a refund will be given. After these 7 working days a credit note for the value of the piece but not postage will be given. Pieces made specifically to commission cannot be returned due to their individual nature. MT Jewellery also sells vouchers; which you may like to consider if you are unsure of your purchase.
HOW LONG WILL MY ORDER TAKE?
Most items are already in stock and we will try to send them out within 3- 5 working days however please refer to delivery times listed on each individual item as this could vary. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay we will notify you via email in the first instance.
HOW IS MY JEWELLERY DELIVERED AND WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
All pieces are sent by Royal Mail either using special delivery at £9 for items over £100 or First class recorded delivery at £6 for items under £100. All items over £100 will be sent special delivery using the appropriate level and value of insurance cover. Items to be delivered outside the UK will be charged at £20 for EU countries and £15 worldwide using Royal mail Internationally signed for. Any other courier service will be assessed individually.
Special Delivery is signed for and guaranteed to be received before 1pm the following day. First class recorded delivery means that parcel had to be signed for but cannot be guaranteed for next day delivery. We accept no liability for when Royal Mail fails to deliver but will do our utmost to trace all parcels we send.
HOW CAN I PAY?
We accept all credit cards, as well as PayPal and wire transfer.
HOW IS MY GIFT PACKAGED?
All DIAMKA Jewelry pieces come in our signature Box and/or Pouch, we can also add Greeting Card on your name to the package for your love ones or to add empty card for you to fill up for them.
DO YOU CUSTOM-MAKE JEWELLERY?
of course! this is our specialty.
send us picture or sketch and we will make 3D model for you on print it in 3D printer. click here to read more.
When can I expect my order to arrive?
Depending on the item purchased the arrival of the product may be anytime between 2-10 days. we will proved you with a tracking number.